Awesome Tools

CANCELLATION, RETURNS AND REFUNDS POLICY

Cancellation:

Awesome Tools reserves the right to cancel any purchase, partially or completely, with notice given to you. Awesome Tools will be liable for reimbursing you the full amount paid only if you have already paid for the cancelled order. 

If an order has been placed in error or the client has changed their mind, an email can be sent to info@awesometools.co.za requesting a cancellation. This will need to happen prior to dispatch, otherwise, the client will need to return the unit at their cost before the refund is authorized and actioned.

Returns:

If you’re not satisfied with the product and wish to return it, let us know why and we will honour your request and process your refund, on condition that:

  • you email your request to cancel/return the order within seven (7) days of delivery.
  • you return the product to us, using a courier service company, and send us the tracking number. You will be liable for all costs involved in returning the product to us, and Awesome Tools will not refund these costs under any circumstances.
  • the returned product must reach us in its original and unused condition and be accompanied by all original documents and packaging.

Awesome Tools will:

  • process the return, provided that we are satisfied that the goods and packaging are complete and in acceptable condition, qualified for return and resale. 
  • process the refund, provided that all the above-mentioned conditions are met.

Damaged products: 
We will take all reasonable steps to ensure we don’t send you damaged products. Should you wish to return an item that is damaged, and we are confident that the item was not damaged due to your error; we will gladly replace the product, on condition that:

  • we receive an email from you within 48 hours of delivery, which includes a description of the alleged defect;
  • you return the product to us using a courier service company, and send us the tracking number. You will be liable for all costs involved in returning the product to us, but Awesome Tools will refund you the courier costs should we find that the returned item was indeed damaged (not due to your error). 
  • the returned product must reach us in its original and unused condition and be accompanied by all original documents and packaging.

 

Awesome Tools will:

  • process the return, provided that the alleged defect is valid and send you a replacement product at our cost, as soon as possible, subject to stock availability.

Refunds:

Awesome Tools will issue you with a refund should one of the following occur;

  • you returned an item to us that meets the above-mentioned criteria;
  • you ordered an item that is out of stock.

Although we take reasonable steps to ensure that our product offering is always available, it does happen that our stock will run out. Awesome Tools will refund you in rand value should you not find another product or if you are not willing to wait.