Warranty Submissions & Servicing

Warranty Submissions & Servicing

Warranty Instructions – Step by Step


Step 01

Complete and submit the Warranty Return Form located at the bottom of this page.

By submitting this form we will receive a copy on our system for tracking purposes and another copy will be emailed to you so that you can print it out and send it with your tool

* Have not received your Warranty Return email?
1. View your Emails spam or trash folders.

2. Add *@awesometools.co.za to your acceptance list with your email server.
3. Still have not received our email? Click to download our Warranty form and complete all fields. Package this form along with the item you are returning.

Step 02
Print the Warranty return email and package it with the item you are returning.

* Do not have a printer?
1. Write a letter with your full name, contact details, physical address, item brand & model including the description of why the item is being returned. Package this letter with the item.

Step 03
Ship the Warranty Return via a traceable service where delivery confirmation can be obtained if necessary.
Ship Warranty Returns to: Attention: The Service Department
No. 8 Shiraz Road,
Saxenburg Business Park 1,
Blackheath,
7580


PLEASE NOTE: Do not ship us your sheath or accessories.


 

WARRANTY DISCLAIMER

 

Leatherman

Leatherman Tool Group:

Under the Leatherman 25-year warranty for tools, we will repair or replace (with one of equal value) your product at our discretion. If we choose to replace your tool instead of repair it, your original tool will not be sent back to you. If your Leatherman has sentimental value and you do not want it replaced, please inform us. Note that in this situation, if we cannot fix the problem, your tool will be sent back to you as is instead of being replaced.

Note:
– The Leatherman warranty covers only the original/primary owner and does not cover abuse, alteration, theft, loss, or unauthorised and/or unreasonable use of your Leatherman product.
– This warranty does not cover sheaths, accessories, imprinting, colour finishes, cleaning, or sharpening.
– Leatherman is not liable for incidental or consequential damages.
– The Leatherman warranty program covers tools purchased for personal use only.
– This warranty does not cover bulk purchases from auctions, pawn shops or flea markets with the intent to resell repaired or refurbished tools or knives.
– Please do not return any pouches or accessories with your tool or knife.
– This warranty covers products purchased through an authorised dealer and proof of purchase from an authorised dealer may be required.

Important Notification: The Leatherman Fuse is now a retired product. If we are unable to repair your Fuse it will be replaced by a Leatherman Sidekick. Should you not wish to have it replaced please include this in your instructions below.

Led Lenser

Ledlenser:

We take extraordinary measures so your Ledlenser product will give you dependable service. If it does not, we will gladly repair it or replace it with one of equal value. We provide five years of warranty for Ledlenser products and two years of warranty for rechargeable batteries from the purchased date.

Note:
– This warranty does not cover surface coatings, accessories, batteries, battery leakage, packing materials, abuse, neglect, altering or dis-assembling and normal wear and tear.
– Ledlenser is not liable for incidental or consequential damages.
– This warranty does not cover bulk purchases from auctions, pawn shops or flea markets with the intent to resell repaired or refurbished torches.
– Please do not return any pouches or accessories with your torch or headlamp.

 

Please remember to print your Warranty return email and package it with the item you are returning.

PLEASE READ: Under the Leatherman 25-year warranty for tools, we will repair or replace (with one of equal value) your product at our discretion. If we choose to replace your tool instead of repair it, your original tool will not be sent back to you. If your Leatherman has sentimental value and you do not want it replaced, please tell us this. Note that in this situation, if we cannot fix the problem, your tool will be sent back to you AS IS instead of being replaced. Remember to send your goods back using an insured, trackable method. We are not responsible for products that do not make it to us. Do not return any sheaths or accessories with your tool/knife/pruner/light etc. By signing this document, I acknowledge that I have read and agree to, the Leatherman Tool Group warranty and warranty shipping policies

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