Awesome Tools

Klean Kanteen WARRANTY

We are proud of the materials and workmanship that goes into each Klean Kanteen and back our products with a Strong-as-Steel Guarantee. Barring catastrophe, we expect your Klean Kanteen to give you many years of faithful service, and we want to know if it has somehow failed to deliver. We go to great lengths to create a truly superior product, but we also know that on occasion, things go awry.

If you have an issue with your Klean Kanteen please follow the process above which will allow us to quickly remedy any problem you may have.

Normal wear and tear, including scratches and dents, are not covered under the Klean Kanteen warranty.

How to submit a warranty claim?

Step 01

Complete and submit the WARRANTY FORM form located at the bottom of this page.

By submitting this form we will receive a copy on our system for tracking purposes and another copy will be emailed to you (this is called the WARRANTY FORM return email) so that you can print it out and send it with your faulty product.

Step 02

Print the WARRANTY FORM return email (mentioned in STEP 01) and include it in the package with the product you are returning. This is the only way to identify your product when it reaches us.

Problem: You do not have a printer?
1. Write a letter with your full name, contact details, physical address, product brand & model including a full description of why the product is being returned. Include this letter in the package with the product that you are returning.

Step 03

Send the package via a traceable courier service where delivery confirmation can be obtained if necessary.

Send WARRANTY FORM and product(s):
The Service Centre
C/o Awesome Tools
No. 8 Shiraz Road
Saxenburg Business Park 1
Blackheath
Cape Town
7580
Western Cape

Why have I not received my WARRANTY FORM return email?
1.
View your email spam or trash folders.
2. Add *@awesometools.co.za to your acceptance list with your email server.
3.
Still have not received our email? Click here to download our WARRANTY FORM and complete all fields.
Place this form in the package along with the product you are returning.

WARRANTY Form

    Personal Information








    Product Details



    Repair/Replace (following the guidelines stipulated in the respective brand warranty disclaimers & exceptions detailed below)

     

    My product has sentimental value and it must be repaired if possible and returned to me
    If my product can’t be repaired I am happy with a comparable replacement model


    Terms & Conditions

     

    I have read the warranty disclaimers and exceptions below
    I confirm that I am submitting my product(s) without sheaths/pouches, bits or accessories.

    CURRENT TURNAROUND TIME FROM PHYSICAL RECEIPT OF REPAIR/SERVICE/WARRANTY CLAIM(S): 4 WEEKS

    Progress follow up requests will not be dealt with telephonically and details (including proof of deliveries) must be emailed to trackingnumbers@awesometools.co.za for us to reply