Awesome Tools

Ledlenser WARRANTY

We take extraordinary measures so your Ledlenser product will give you dependable service. If it does not, we will gladly repair it or replace it with one of equal value. We provide 2-years of warranty for Ledlenser products (7 years if you register your product) and 2-years of warranty for rechargeable batteries from the purchased date.

Note:

  • This warranty does not cover surface coatings, accessories, batteries, battery leakage, packing materials, abuse, neglect, altering or dis-assembling and normal wear and tear.
  • Ledlenser is not liable for incidental or consequential damages.
  • This warranty does not cover bulk purchases from auctions, pawn shops or flea markets with the intent to resell repaired or refurbished torches.
  • Please do not return any pouches or accessories with your torch or headlamp.

How to submit a return?

Step 01

Complete and submit the RETURN FORM form located at the bottom of this page.

By submitting this form we will receive a copy on our system for tracking purposes and another copy will be emailed to you (this is called the WARRANTY FORM return email) so that you can print it out and send it with your faulty product.

Step 02

Print the RETURN FORM return email (mentioned in STEP 01) and include it in the package with the product you are returning. This is the only way to identify your product when it reaches us.

Problem: You do not have a printer?
1. Write a letter with your full name, contact details, physical address, product brand & model including a full description of why the product is being returned. Include this letter in the package with the product that you are returning.

Step 03

Send the package via a traceable courier service where delivery confirmation can be obtained if necessary.

Send RETURN FORM and product(s):
The Service Centre
C/o Awesome Tools
No. 8 Shiraz Road
Saxenburg Business Park 1
Blackheath
Cape Town
7580
Western Cape

The parcel can also be sent via POSTNET:
PostNet Suite 11, Private Bag X4, Kuils River, 7579

Why have I not received my RETURN FORM return email?
1. View your email spam or trash folders.
2. Add *@awesometools.co.za to your acceptance list with your email server.
3. Still have not received our email? Click here to download our RETURN FORM and complete all fields.
Place this form in the package along with the product you are returning.

RETURNS Form

    Personal Information







    Product Details


    Repair/Replace(following the guidelines stipulated in the respective brand warranty disclaimers & exceptions detailed below)

     

    My product has sentimental value and it must be repaired if possible and returned to me
    If my product can’t be repaired I am happy with a comparable replacement model

    Terms & Conditions

     

    I have read the warranty disclaimers and exceptions below
    I confirm that I am submitting my product(s) without sheaths/pouches, bits or accessories.


    CURRENT TURNAROUND TIME FROM PHYSICAL RECEIPT OF REPAIR/SERVICE/WARRANTY CLAIM(S): 4 WEEKS


    Progress follow up requests will not be dealt with telephonically and details (including proof of deliveries) must be emailed to trackingnumbers@awesometools.co.za for us to reply