ONLINE ORDER CANCELLATION:

Awesome Tools reserves the right to cancel any purchase, partially or completely, with notice given to you. Awesome Tools will be liable for reimbursing you the full amount paid only if you have already paid for the cancelled order. 

If an order has been placed in error or the client has changed their mind, an email can be sent to onlineorders@awesometools.co.za requesting a cancellation. This will need to happen prior to dispatch, otherwise, the client will need to return the unit at their cost before the refund is authorized and actioned.

ONLINE ORDER RETURNS

If you’re not 100% satisfied with the product you may return it for a refund.

You can access our returns form by clicking here, where we will send a courier to

Return Conditions:

  • you return the product/s within 30 days of initial receipt.
  • the returned product must reach us in its original and in ‘as new’ condition and be accompanied by all original documents and packaging.

Awesome Tools will:

  • process the return, provided that we are satisfied that the goods and packaging are complete and in acceptable condition, qualified for return and resale. 
  • process the refund, provided that all the above-mentioned conditions are met.

Refunds:

Awesome Tools will issue you with a refund should one of the following occur;

  • you returned an item to us that meets the above-mentioned criteria;
  • you ordered an item that is out of stock.

ONLINE ORDER – DAMAGED RETURNS

We will take all reasonable steps to ensure we don’t send you damaged products. Should you wish to return an item that is damaged, and we are confident that the item was not damaged due to your error; we will gladly replace the product.

You can access our returns form by clicking here, where we will send a courier to

Return Conditions:

  • you email onlineorders@awesometools.co.za and inform them of the damaged stock that was received.
  • you return the product/s within 48 hours of initial receipt.
  • the returned product must reach us in its original and unused condition and be accompanied by all original documents and packaging.

Awesome Tools will:

  • process the return, provided that the alleged defect is valid and send you a replacement product at our cost, as soon as possible, subject to stock availability.

Refunds:

Awesome Tools will issue you with a refund should one of the following occur;

  • you returned an item to us that meets the above-mentioned criteria;
  • you ordered an item that is out of stock.

ORDERS CANCELLED DUE TO STOCK SHORTAGE

Although we take reasonable steps to ensure that our product offering is always available, it does happen that our stock will run out. Awesome Tools will refund you in rand value should you not find another product or if you are not willing to wait.