Frequently Asked Questions

Our products are warranted to be free from defects in material and workmanship at the time of the initial purchase.
Our lifetime warranty covers degradation of thermal performance.
Our warranty applies only when our products are put to normal use and cared for according to the care and use instructions applicable to the products.
All items eligible for warranty must be purchased from Stanley 1913 or an authorized seller.

Our warranty does not apply to:

• Fake or counterfeit products.
• Normal wear & tear (i.e., scratches, dents, blemishes from use).
• Defects or damage resulting from
  (1) any failure to follow the care & use instructions,
  (2) accidents,
  (3) post-purchase modifications to the product (for example, engraving, accessories etc.), abuse, misuse, or neglect.
  (4)Natural disasters or accidents, such as fires

The warranty on our drinkware and food containers (not including lids, seals and straws) will last the life of the product.

We will repair or replace your product, in our sole discretion, at our expense with a comparable product currently being manufactured by us.
If there are no comparable products currently being manufactured, we will contact you to discuss options.
Replacements do not guarantee identical color or finish.If you have a product with a custom design, we are not able to screen print or engrave the artwork on your replacement product.

All Stanley 1913 products are #builtforlife.
This means that when Stanley 1913 Products when purchased through Authorized Stanley 1913 Resellers, are warranted to be free from any defect in workmanship or materials and to be thermally efficient, provided they are used according to the instructions.
This warranty does not cover component parts, cosmetic defects, or malfunction due to alteration or accident.

All Stanley 1913 items comply with Prop 65 and FDA requirements.
Also, all contact surfaces are guaranteed to be safe and BPA-Free.
The steel we use is 18/8, or grade 304, otherwise known as food-grade stainless steel.
Like all of our products, our stainless-steel items must pass rigorous health and safety tests before making them available to the public.

We use a BPA-free polypropylene for the outer plastic material on our stoppers. This plastic is safe to use with food and beverages.

Preheat or precool your vacuum bottle, mug, or food jar by filling it with warm or cold tap water. Let stand for five minutes. Empty the bottle and immediately fill with your favorite hot or cold beverage. Lastly, secure the stopper and lid as quickly as possible to avoid heat loss.

To give your Stanley 1913 a little TLC, we recommend hand washing it with warm water and soap.
If you prefer to use the dishwasher, please check the bottom of your product to see if it is dishwasher safe and make sure everything goes on the top rack where it is away from the extremely hot water.

You may use any soft brush to clean your Stanley 1913 vacuum bottle or food jar. Please do not use a metal brush, as this could scratch the stainless-steel surfaces.

Follow these tips to refresh your Stanley 1913 and remove tough stains:

-Fill your Stanley 1913 with warm water and a standard, non-abrasive household cleaner, let it sit for 30 minutes before scrubbing and rinsing thoroughly. These cleaners can be applied with bristle brushes, sponges, or clean cloths.

-If you prefer the DIY route, try soaking your Stanley 1913 in a mixture of warm water and baking soda. Some customers have reported that a soak in white vinegar or lemon juice also removes stains and smells.

-Apply hot water and a stainless steel cleaning solution to a soft sponge, mixing thoroughly. Proceed to wipe and rinse your Stanley 1913 clean. Please note that we still recommend cleaning your Stanley 1913 with soap and hot water.

Stainless steel is rust resistant, but not rust-proof. If you’ve found rust on your Stanley 1913, follow the steps below:

-Stainless Steel Cleaner: Apply hot water and the stainless steel cleaning solution to a soft sponge, mixing thoroughly. Proceed to wipe and rinse your drinkware clean.

-Baking Soda or Vinegar: Sprinkle baking soda or vinegar on dampened affected area, let it sit for 5-10 minutes and scrub with a non-abrasive or soft sponge.

To thoroughly clean under the gasket or seal, we recommend soaking the top of the cup in white vinegar, lemon juice, or a mixture of warm water and baking soda. With some products, the gasket or seal can be carefully removed with a small tool or instrument and soaked separately.

We don’t recommend putting milk or dairy products in our vacuum bottles or food jars for extended periods of time, as bacteria growth can occur at specific temperatures. Fermenting food and beverages may also cause pressure to build up over time.

We don’t recommended using dry ice in a sealed container as the rapid evaporation of the CO2 from solid to gas can produce unwanted pressure within your Stanley 1913.

The bottom of your product will show if it’s dishwasher safe. For these products, we always recommend that you put them on the top rack. Please hand-wash any items that are not dishwasher safe.

Please don’t! Doing so can cause damage to your product and appliance.

Please don’t! Expanding liquids inside your Stanley 1913 can cause damage to your product.

One of our favorite features is our vacuum insulation technology, which keeps drinks at the ideal temperature.
Our manufacturing process currently employs the use of an industry standard pellet to seal the vacuum insulation at the base of our products; the sealing material includes lead.
Once sealed, this area is covered with a durable stainless steel layer, making it inaccessible to consumers.
Rest assured that no lead is present on the surface of any Stanley 1913 product that comes into contact with the consumer nor the contents of the product. In the rare occurrence the base cap of a product comes off due to ordinary use and exposes this seal, it is eligible for our Lifetime Warranty, available here.

Like most of our stainless-steel metal products, our coffee makers, insulated food jars, and cook sets are dishwasher safe.
If you prefer, you can hand wash your Stanley 1913 camping cookware and other gear with mild dish soap and warm water.

It’s simple! If you’ve got the space, go for Stanley 1913’s two-in-one Classic Travel French Press or Adventure All-In-One Coffee Brewing System. Additionally, our stainless-steel Classic Perfect-Brew Pour Over is a great all-around choice. For making multiple cups at a time, bring along the insulated Classic Stay-Hot French Press or Adventure Cool Grip Camp Percolator.

Our insulated, hard-sided coolers and water jug are easy to clean. Just hand wash with mild dish soap and warm water after each use. To remove any lingering odors, wipe down the interior with white vinegar, and then rinse.

Totally! With a little prep, our insulated coolers will keep food toasty-warm for several hours. To start, preheat your cooler by filling it with warm water and letting it stand for 5–10 minutes.
Pour out the water, and then line the cooler with heavy-duty aluminum foil. Add a couple of towels to the bottom.
Wrap your containers of hot food with aluminum foil and place inside the cooler. Add more towels around the food containers for extra insulation, and then close the lid.