WHAT IS COVERED?
Our products are warranted to be free from defects in material and workmanship at the time of the initial purchase. This lifetime warranty covers degradation of thermal performance.
This warranty applies only when our products are put to normal use and cared for according to the care and use instructions applicable to the products.
This warranty applies only to products purchased from Stanley or an authorized seller.
WHAT IS NOT COVERED?
NOTE: We do not cover damage resulting from natural disasters or accidents, such as fires. This warranty does not apply to any non-stainless-steel part.
This warranty also does not apply to:
- Fake or counterfeit products
- Normal wear & tear (i.e., scratches, dents, blemishes from use)
Defects or damage resulting from (1) any failure to follow the care & use instructions, (2) accidents, (3) post-purchase modifications to the product (for example, engraving, accessories etc.), abuse, misuse, or neglect.
HOW LONG ARE PRODUCTS COVERED?
The warranty on our drinkware and food containers (not including lids, seals and straws) will last the life of the product.
WHAT ARE THE REQUIREMENTS?
Stanley reserves the right to require proof of purchase or return of the defective product. At our discretion, we may ask you to verify the defect through other means, such as sending photos or videos of the product.
WHAT WILL STANLEY DO IF THE PRODUCT IS COVERED BY WARRANTY?
We will repair or replace your product, in our sole discretion, at our expense with a comparable product currently being manufactured by us. If there are no comparable products currently being manufactured, we will contact you to discuss options. Replacements do not guarantee color or finish.
If you have a product with a custom design, we are not able to screen print or engrave the artwork on your replacement product.
HOW TO SUBMIT A WARRANTY CLAIM
Please submit the below claim form, this claim form will be automatically email to you whereby you can print a copy and include it with the unit being returned to us.
ADDITIONAL INFORMATION
This warranty is your exclusive warranty and there are no other warranties.
Distributors, resellers, and retail stores do not have the right to change the terms and conditions of the warranty.
In no event shall we be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.
How to submit a return?
Step 01
Complete and submit the RETURNS FORM form located at the bottom of this page.
By submitting this form we will receive a copy on our system for tracking purposes and another copy will be emailed to you (this is called the WARRANTY FORM return email) so that you can print it out and send it with your faulty product.
Step 02
Print the RETURNS FORM return email (mentioned in STEP 01) and include it in the package with the product you are returning. This is the only way to identify your product when it reaches us.
Problem: You do not have a printer?
1. Write a letter with your full name, contact details, physical address, product brand & model including a full description of why the product is being returned. Include this letter in the package with the product that you are returning.
Step 03
Send the package via a traceable courier service where delivery confirmation can be obtained if necessary.
Send the RETURNS FORM and product(s):
The Service Centre
Unit 2, 18 Electron Road
Blackheath
Cape Town
7580
Western Cape
The parcel can also be sent via POSTNET:
PostNet Suite 11, Private Bag X4, Kuils River, 7579
Why have I not received my RETURNS FORM return email?
1. View your email spam or trash folders.
2. Add *@awesometools.co.za to your acceptance list with your email server.
3. Still have not received our email? Click here to download our RETURNS FORM and complete all fields.
Place this form in the package along with the product you are returning.
returns Form
Important Notice
Please ensure that all flasks are cleaned before returning them to Awesome Tools, dirty bottles will not be handled by our team and will be returned unattended.