Awesome Tools

PicQuic WARRANTY

All Picquic handles and shanks are guaranteed to be free from defects in materials and workmanship from the day they were bought and for as long as you own them. In the event of failure—caused by a manufacturing defect—your Picquic will be repaired or replaced free of charge, subject to our guidelines.

Our products do not have a replacement guarantee in the event of abuse, misuse or neglect, and will only be covered under our manufacturer’s guarantee if they fail under normal conditions and when used for the purposes intended. Although our screwdrivers are durable, they are not to be used as hammers, crow-bars or chisels and such uses will void the guarantee.

What’s not covered:

Picquic bits are not included in our warranty as they can be used in power-driven applications, which can cause the bits to wear over time. In rare cases, a bit can be improperly machined and in this circumstance a bit will be covered under our manufacturer’s warranty.

Rusted bits are also not included in our warranty. Our bits are made from high-grade tool steel. Steel is susceptible to rust in damp conditions. We recommend keeping your Picquic inside a toolbox in a dry area. If rust does occur, we suggest removing the rust with steel wool then applying a thin layer of oil to each bit.

How to submit a warranty claim?

Step 01

Complete and submit the WARRANTY FORM form located at the bottom of this page.

By submitting this form we will receive a copy on our system for tracking purposes and another copy will be emailed to you (this is called the WARRANTY FORM return email) so that you can print it out and send it with your faulty product.

Step 02

Print the WARRANTY FORM return email (mentioned in STEP 01) and include it in the package with the product you are returning. This is the only way to identify your product when it reaches us.

Problem: You do not have a printer?
1. Write a letter with your full name, contact details, physical address, product brand & model including a full description of why the product is being returned. Include this letter in the package with the product that you are returning.

Step 03

Send the package via a traceable courier service where delivery confirmation can be obtained if necessary.

Send WARRANTY FORM and product(s):
The Service Centre
C/o Awesome Tools
No. 8 Shiraz Road
Saxenburg Business Park 1
Blackheath
Cape Town
7580
Western Cape

Why have I not received my WARRANTY FORM return email?
1.
View your email spam or trash folders.
2. Add *@awesometools.co.za to your acceptance list with your email server.
3.
Still have not received our email? Click here to download our WARRANTY FORM and complete all fields.
Place this form in the package along with the product you are returning.

WARRANTY Form

    Personal Information








    Product Details



    Repair/Replace (following the guidelines stipulated in the respective brand warranty disclaimers & exceptions detailed below)

     

    My product has sentimental value and it must be repaired if possible and returned to me
    If my product can’t be repaired I am happy with a comparable replacement model


    Terms & Conditions

     

    I have read the warranty disclaimers and exceptions below
    I confirm that I am submitting my product(s) without sheaths/pouches, bits or accessories.

    CURRENT TURNAROUND TIME FROM PHYSICAL RECEIPT OF REPAIR/SERVICE/WARRANTY CLAIM(S): 4 WEEKS

    Progress follow up requests will not be dealt with telephonically and details (including proof of deliveries) must be emailed to trackingnumbers@awesometools.co.za for us to reply